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Communities > MaxiDiag Elite > MD802 > New MD802 - doesnt exist :-(
New MD802 - doesnt exist :-(

2640 Views 2 Replies Latest reply: 2017-03-12 12:30:04


  •   Level 3   
    (85) points
    LvR
    2015-06-27 14:29:56
     I have just bought a new MD802 and I am being told the unit doesn’t exist when I try and register the unit in order to update.

    Product MDE213000397
    Password (removed by me for security but can supply )

    Can support please sort this urgently and let me know when I can continue registration
    Reply

  •   Level 10   
    (10965) points
    Autel Support

    2015-06-29 20:46:38 (Reply to:LvR)

    I checked it has been registered successfully. Any other issue, please contact support@autel.com
    Reply

  •   Level 1   
    (8) points
    EGandamipfa

    2017-03-12 12:30:04 (Reply to:Autel Support)

    Dear Autel support

    I have the same registration problem where I purchased Autel MD elite 802 with s/n MD8316002627 but when i try to register it says product doesnt exist, I have already emailed support@auteltech.com about 2 weeks ago but havent heard anything yet from them, I'm a bit frustrated as I'm not getting the value of my money.

    please assist urgently, With my email i atttached screen shots of the product details.
    Reply
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